Chuteuk wrote:
Hi Michelle Obama,
We're very sorry for this problem. This is caused by a visual error and can happen sometimes when scores are tied or very close in an event. However we can always guarantee that the server will give a wheel token to the winner. FranGT may choose to give you their token if they're feeling kind. Thank you!
TL;DR the event will always give a token. Someone else must have received it instead of you.
You can always make a refund request if you want to be 100% sure who received it and what happened.