this sorta stuff is hard to fix with a snap of fingers, but i understand that for many people proof is hard to gather proof if someone is abusing or being treated unjust by a staff, since most people feel recording 24/7 unnecessary since it slows down performance, but without legitimate proof of abusing its hard to know the truth of the story without anything backing it up. naturally the staff is more trusted when only words are proof and it would be unfair if the user is lying to get a staff demoted because they have some beef