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TOPIC: Staff too quick to mute

Staff too quick to mute 5 years 11 months ago #902090

I've noticed several cases where the staff have muted for implied racial slurs or quotes. I was muted earlier for mentioning that I was reported and the person who had reported me had called me a racial slur. I've yet to be unmuted, even after the staff responded to the report and banned the guy for repeated racism.
How long do mutes even last? I've been sat here about 5 rounds now unable to play because I can't communicate.

Rye
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Staff too quick to mute 5 years 11 months ago #902093

Ask in admin chat for someone to unmute you, they probably forgot.

You can do this by doing

@ [message]

Also, you shouldn't have been muted for that. You can appeal the punishment by filling in the template and making a new post:

[b]Name -[/b] What is your in-game name?
[b]STEAM-ID -[/b] What is your STEAM-ID?
[b]Staff Members Name -[/b] Who warned you?
[b]Punishment Reason -[/b] What was the reason of the warning(s)?
[b]Server -[/b] Which server did this occur on?
[b]Story/Situation -[/b] What happened?
[b]Extra Information -[/b] Anything you would find relevant to your warning(s)?

Raeker
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Last Edit: 5 years 11 months ago by Raeker.

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The following user(s) said Thank You: Chienman, Rye

Staff too quick to mute 5 years 11 months ago #902098

Thanks for the heads up - messaged in admin chat and got unmuted. I'll still fill out the template since I assume warnings stick.

Name - Rye
STEAM-ID - Unable to find it, methods I found not working. profile is steamcommunity.com/id/raidein
Staff Members Name - LonelyDodo
Punishment Reason - Racism
Server - Trouble in Terrorist Town
Story/Situation - Killed a person as a T, they reported me saying something racist in the report. I mentioned it and was muted for racism. Person was banned once report was read.
Extra Information - This isn't the only time I've noticed mutes for racism being rather sudden - it would probably be best to give a verbal warning, so the user can explain themself if they didn't intend to be in the wrong.

Rye
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Staff too quick to mute 5 years 11 months ago #902102

I will handle. If you have any proof, like screenshots for example, feel free to post them here or send them to me via my Steam profile.	Chienman Offline Legendary Member TTT ex-HA, still at your service Posts: 1058 Thanks received: 897 Karma: 14
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Staff too quick to mute 5 years 11 months ago #902108

here's a pic - killed was a typo for called here	Rye Offline Fresh Boarder Posts: 4 Karma: 0
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Staff too quick to mute 5 years 11 months ago #902117

Rye wrote:

Thanks for the heads up - messaged in admin chat and got unmuted. I'll still fill out the template since I assume warnings stick.

Name - Rye
STEAM-ID - Unable to find it, methods I found not working. profile is steamcommunity.com/id/raidein
Staff Members Name - LonelyDodo
Punishment Reason - Racism
Server - Trouble in Terrorist Town
Story/Situation - Killed a person as a T, they reported me saying something racist in the report. I mentioned it and was muted for racism. Person was banned once report was read.
Extra Information - This isn't the only time I've noticed mutes for racism being rather sudden - it would probably be best to give a verbal warning, so the user can explain themself if they didn't intend to be in the wrong.

You can find your steam id on steamidfinder.com/lookup/raidein/
STEAM_1:1:54879342

bunnyslippers69
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The following user(s) said Thank You: Rye

Staff too quick to mute 5 years 11 months ago #902119

Thank you for taking the time to fill that appeal and post the screenshots.
After taking a look at them, and speaking for several minutes with LonelyDodo, who is not THAT lonely by the way, I've come to this conclusion :

As you surely have noticed by reading the rules, racism, just like any other form of discrimination, is strictly prohibited on each of our servers. TTT too of course. Thus, even if you wanted to "explain" yourself, posting that word in the public chat really was not clever. If it has been the admin chat, I'm sure that LonelyDodo could have understand. But in this case, I agree with his decision.

It may seem harsh to you, but be aware that we have ZERO tolerance for discrimination on Zarp. You "only" got muted. You did not get any warn, or worse.

So in brief, your report/appeal has been :

I really hope that you will now be more careful with that kind of statement while playing on our servers.
Your punishment will be considered inactive in 2 weeks.

Have a good evening

Chienman
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Karma: 14

Last Edit: 5 years 11 months ago by Chienman.

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Staff too quick to mute 5 years 11 months ago #902122

That's fair enough - but I think it should be made clearer that admin chat even exists. I wasn't aware of it until it had been brought up here, and I've been playing for a few weeks now.	Rye Offline Fresh Boarder Posts: 4 Karma: 0
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Staff too quick to mute 5 years 11 months ago #902196

Rye wrote: That's fair enough - but I think it should be made clearer that admin chat even exists. I wasn't aware of it until it had been brought up here, and I've been playing for a few weeks now. I'll bring that matter up with a Community Manager.	Raeker Offline Former Community Manager It hurts the best of us Posts: 9175 Thanks received: 6577 Karma: 213
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Staff too quick to mute 5 years 11 months ago #902199

Raeker wrote:

Rye wrote:

That's fair enough - but I think it should be made clearer that admin chat even exists. I wasn't aware of it until it had been brought up here, and I've been playing for a few weeks now.

I'll bring that matter up with a Community Manager.

I could be wrong, but I thought there was a repeated default message stating how to communicate with the staff team via @ for admin chat.

Bezzy
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Staff too quick to mute 5 years 11 months ago #902209

Bezzy wrote:

Raeker wrote:

Rye wrote:

That's fair enough - but I think it should be made clearer that admin chat even exists. I wasn't aware of it until it had been brought up here, and I've been playing for a few weeks now.

I'll bring that matter up with a Community Manager.

I could be wrong, but I thought there was a repeated default message stating how to communicate with the staff team via @ for admin chat.

If there isn't then I'll try to see if I can get a Community Manager to change it so there is. If there is then pay more attention @Rye because there really isn't much more that we can do lol.